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Fixed price. Full Support. We take care of your website.

Updates, fixes, and maintenance handled for you
so your website stays fast, secure, and reliable.
Let's Talk Support

Join the 400+ companies that get our support

Ticket system

Just send a support ticket we’ll handle the rest

Built for speed and uptime. Your website runs on fast, reliable infrastructure designed to keep it online, responsive, and performing at its best—day and night.
Stay protected, automatically. We handle security monitoring, malware protection, SSL, and updates so your website stays secure without you lifting a finger.
Peace of mind, built in.Daily backups and real-time monitoring mean your website is protected and recoverable if anything ever goes wrong.
Hosting that grows with you.As your business expands, your hosting scales with it—supported by a team that’s here when you need help.

Fewer issues. Faster fixes.

The importance of having the right support

Up to

0 %
faster issue resolution with proactive ongoing support.

Up to

0 %
website uptime with continuous monitoring and maintenance.

Up to

0 x
fewer recurring issues through regular updates and fixes.

Let’s talk about the right support for you

We’ll take the time to understand your needs and recommend a support plan that fits your website, goals, and budget.
Let's Talk

Never be in the dark about your website

From request to resolution: Our ticket process

Send Us Your Changes, Issues, or Fixes via Email

Send us an email describing your changes, issues, or fixes. Each email automatically creates a support ticket that is reviewed by our team and handled as quickly as possible.

Your Request Is Added to Our Ticket System

When you email us, your message is automatically received in our ticket system, where it’s reviewed and handled by our support team.

You’ll Receive an Email Once the Change Is Complete

Once your request has been handled, we’ll send you an email with an update or resolution.
Your Website Never Sleeps.

Why ongoing support & maintenance is essential for your online success

Stay Protected from Threats

Cyber risks evolve daily. Continuous updates, security patches, and monitoring keep your website protected and your data safe.

Prevent Downtime Before It Happens

Proactive maintenance identifies and resolves issues early — reducing disruptions that could cost you customers and credibility.

Keep Performance at Its Best

From speed optimization to system updates, regular care ensures your website loads fast and works flawlessly across all devices.

Scale with Confidence

As your business grows, your website needs to adapt. Ongoing support ensures your site stays optimized, compatible, and ready for what’s next.

FAQ

Our pricing policy adjusts prices based on the scope and complexity of the service provided. We support clients who pay anything between €120 and €900 monthly. We carry out a comprehensive audit of your site, make recommendations and then quote a price. No complicated contracts, you are free to stop our services at any time.

You can submit tickets for:

  • Text, image, or page content updates

  • Fixing broken links, forms, or layouts

  • Minor design adjustments (spacing, colors, buttons)

  • Plugin or theme issues

  • Error messages or site functionality problems

  • General “something isn’t working” issues

If you’re unsure, submit a ticket and we’ll advise.

Ongoing support does not usually include:

  • Full website redesigns

  • Large new features or custom development

  • Major structural changes or new site builds

  • Third-party software issues outside the website

These can be quoted separately if needed.

Tickets are submitted through our support email (Support@tek57.com). Each ticket should include:

  • A clear description of the issue or request

  • The page URL (if relevant)

  • Screenshots or examples (if available)

Clear tickets = faster fixes.

All support tickets are handled within 48 hours.

If your website is down or inaccessible, this is treated as a priority and we will respond as soon as possible to restore service.
Yes, but we recommend one task per ticket. This helps us track progress and resolve issues more efficiently.
Yes, but carefully. We follow best practices and will use staging or backups when appropriate, especially for larger changes.
Yes, as long as the issue relates to your website setup. If a plugin or theme is outdated, unsupported, or incompatible, we’ll advise on the best solution.
We provide basic content updates only, such as changing existing text or images as requested.

SEO strategy, keyword research, content writing, or optimisation work is not included as part of basic website support.
For urgent issues like downtime, broken checkout, or critical errors, mark the ticket as Urgent and include as much detail as possible.
Yes. Ongoing support can be cancelled according to the terms of your plan (usually with notice). Any work already completed remains billable.